Andrew the Locksmith Harrow — A.I. Locksmith Service Ltd (Reg. No. NI640645) 32 Candahar Street, Belfast BT7 3AQ · 07376 176366 · info@andrewthelocksmith.com
10 July 2026
1. Who we are
These terms apply to work carried out by A.I. Locksmith Service Ltd, trading as Andrew the Locksmith Harrow (“we”, “us”, “our”), a locksmith service covering Harrow, Middlesex and surrounding areas. Registered office: 32 Candahar Street, Belfast BT7 3AQ. Trading & correspondence address: 43 Lime Court, Tranquil Lane, Harrow HA2 0ET. Contact: 07376 176366 / info@andrewthelocksmith.com.
2. These terms
These are the terms on which we provide locksmith services to you as a consumer. By asking us to carry out work, you agree to them. Please ask if anything is unclear.
3. Quotes and pricing
- We will explain and agree the price with you before any chargeable work begins. There are no hidden charges.
- Where a price can only be estimated until we’ve inspected the lock or door, we’ll tell you that, and we’ll explain the options and cost before carrying out any further work.
- A minimum charge of £50 applies once we have set off for or arrived at the job.
- Additional costs (such as specially sourced parts, extra labour, parking, or congestion/ULEZ charges where they apply) will be explained before they’re incurred.
4. Your right to cancel (work in your home)
Because we carry out work at your home or premises, you have a 14-day right to cancel under the Consumer Contracts Regulations 2013. We will give you a written Notice of the Right to Cancel before we start.
If you need the work done straight away, you can ask us to begin within the 14 days by signing the short request on our job sheet. If you do:
- once the work is fully completed, your right to cancel ends;
- if you cancel while work is part-done, you pay for the work already carried out and any parts supplied or ordered.
5. Proof of authority
For any lock opening or security work, we may ask you to show that you are entitled to have the work done — for example photo ID, proof of address, or tenancy or ownership documents. We reserve the right to refuse or stop work if we are not satisfied that you have the right to authorise it. This protects you, us, and the public.
6. Payment
Payment is due in full on completion of the work, unless we’ve agreed otherwise in writing before we start. We accept cash, bank transfer, and card (card payments are handled by myPOS). The person who requests and authorises the work is responsible for payment.
Parts remain ours until paid for (retention of title). All parts and materials we supply remain our property until you have paid for them in full. If payment is not made as agreed, we may remove any unpaid parts and stop or suspend work — we are not obliged to finish, or to leave parts fitted, on a job that is not being paid for as agreed. Any work already carried out remains payable.
7. Our standard of work
We will carry out our work with reasonable care and skill, within a reasonable time, and any materials we supply will be as described and of satisfactory quality, in line with the Consumer Rights Act 2015.
8. Non-destructive entry
Where possible we open locks using non-destructive methods. This isn’t always possible — for example where a lock is faulty, damaged, seized, or already tampered with. If drilling or replacement is needed, we’ll explain this and the cost before proceeding.
9. Guarantee
Locks and parts we supply, and our workmanship, are guaranteed for 12 months against faulty parts or workmanship, subject to the exclusions in our separate 12-Month Guarantee (for example misuse, break-in damage, or customer-supplied parts). We guarantee our work and the parts we fit — not the future behaviour of a door, window or frame (timber, uPVC or composite), which can expand, bind, warp or move with heat, damp and age. This is in addition to your statutory rights.
10. Our liability
- We do not exclude or limit our liability where it would be unlawful to do so — including liability for death or personal injury caused by our negligence, or for fraud.
- We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, or for pre-existing faults or the condition of your door, window, frame or fittings that we advised you about.
11. Complaints
If you’re unhappy with our work, please contact us first — see our Complaints Procedure. As a member of the Master Locksmiths Association (MLA), unresolved complaints can be referred to the MLA’s independent procedure.
12. Data protection
We handle your personal data in line with our Privacy Policy, which explains what we collect and your rights.
13. Governing law
These terms are governed by the law of England & Wales, and the courts of England & Wales will have jurisdiction. If you live in Scotland or Northern Ireland you may also bring proceedings there.