Frequently Asked Questions
Andrew the Locksmith Harrow
General Locksmith Questions
Locksmith FAQs Harrow
1. What locksmith services do you provide?
I offer a full range of locksmith services for both residential and commercial properties. This includes lockouts, lock repairs, replacements, fresh installations, smart lock installation, key cutting , after burglary service and general door security work. Whether you’ve lost your keys or want to improve your property’s security, I’m here to help.
2. Are you available 24/7?
My regular working hours are 8:00 AM to 10:00 PM, but I also provide a 24/7 emergency service for urgent situations like lockouts or break-ins. If you’re locked out at any hour, just call me — I’ll always do my best to get to you quickly, day or night.
3. How fast can you arrive?
My average response time is around 20-25 minutes, depending on traffic and distance. Because I’m a local locksmith, I can usually get to you faster than big national companies.
4. Will unlocking my door damage the lock?
In most cases, I can open doors without any damage using professional, non-destructive methods. I only drill a lock if absolutely necessary, and I’ll always explain your options before doing anything.
5. Do you cover my area?
Yes, I’m based in Harrow and cover all surrounding areas — including Watford, Hillingdon, Barnet, Brent, Ealing, Three Rivers District, and Hertsmere District. If you’re in or near these areas, I can help you.
6. How much does a locksmith cost?
Prices depend on the type of job, time of day, and the kind of lock you have. I always give clear, honest quotes before starting any work, and there are no hidden fees or surprise charges. My standard labour charge is £89 plus parts if needed.
7. Are you insured and qualified?
Yes. I’m fully insured and trained to work with all major lock types and security systems. As well as being a member of the Master Locksmith Association, I am also a fully Qualified Master Locksmith. You can have complete peace of mind that the job will be done safely and professionally.
8. Should I change my locks when I move into a new home?
Yes, I always recommend it. You never know who might still have a key from before you moved in. Changing your locks ensures that only you have access to your new property.
9. Can you replace or repair UPVC door locks?
Absolutely. I repair and replace UPVC and composite door locks, handles, and multi-point locking systems. If your door isn’t closing or locking properly, I can realign and fix it so it works like new.
10. What’s the difference between rekeying and replacing a lock?
Rekeying means changing the internal pins/levers inside the lock so that old keys no longer work — but keeping the same lock body. Replacing a lock means fitting a brand-new one. I’ll always advise on which option is best and most cost-effective for your situation.
Residential Locksmith Questions
Locksmith FAQs Harrow
11. Can you make all my house locks work with one key?
Yes, I can replace your existing locks so that one key operates all the doors in your home. It’s a simple and affordable way to make life easier — no more carrying around a bunch of keys.
12. Can you open a safe or cabinet if I’ve lost the key?
Yes, I can help with locked safes, cabinets, and lockboxes. I always use non-destructive entry methods whenever possible to protect your property and belongings.
13. Do you install smart locks or digital locks?
Yes, I install a range of smart and keyless entry systems, including keypad, Wi-Fi, and Bluetooth-operated locks. I can also help you choose a system that’s compatible with your door and security needs.
14. What should I do if my key breaks in the lock?
Don’t force it — that could make things worse. Give me a call, and I’ll safely remove the broken piece and check the lock for any damage. If needed, I can cut you a new key or replace the lock on the spot.
15. How can I maintain my locks so they last longer?
Keep locks clean, avoid slamming doors, and apply a bit of silicone-based lubricant once or twice a year. If a key starts to feel stiff, don’t ignore it — that’s often an early sign something needs adjusting.
16. Should I upgrade to anti-snap locks?
Yes, if you have standard euro cylinders, I strongly recommend upgrading to anti-snap locks. They’re designed to prevent a common type of forced entry and are one of the most effective home security upgrades.
17. Can you replace locks on windows, sheds, or gates?
Yes, I work on more than just doors. I can fit or replace locks on windows, sheds, garages, and garden gates to help keep your whole property secure.
18. What are the best locks for home security?
That depends on your door type, but I usually recommend British Standard 3-star euro cylinders for uPVC doors and BS3621 mortice deadlocks for wooden doors. These meet insurance requirements and provide excellent protection.
Commercial Locksmith Questions
Locksmith FAQs Harrow
19. Do you offer locksmith services for offices or shops?
Yes, I work with local businesses of all sizes — from small shops to offices and warehouses. I can help with lockouts, repairs, upgrades, master key systems, and general door security.
20. Can you install master key or restricted key systems?
Yes, I can design and install master key systems that allow you to control access levels within your building. It’s perfect for offices, landlords, and property managers who want secure but flexible access control.
21. Do you offer access control or digital lock systems?
Yes, I install digital and keypad lock systems that provide keyless entry for businesses. They’re convenient, secure, and ideal for shared access points or staff areas.
22. Can you upgrade the locks at my business for better security?
Yes, I can upgrade your existing locks to high-security or anti-snap cylinders, fit new deadlocks, or install digital keypads for added convenience. I’ll always recommend the best solution for your business based on your budget and level of security needed.
23. Can you help if I get locked out of my office or shop?
Absolutely. If you’ve been locked out of your business premises, I can come out quickly — even outside of regular hours. I use non-destructive entry methods whenever possible to get you back inside without damaging your locks or doors.
Pricing & Payment Questions
Locksmith FAQs Harrow
24. How much does a locksmith cost?
It depends on the job, the type of lock, and the time of day. I always give a clear, upfront price before starting any work, so you’ll know exactly what to expect — no hidden charges, ever. My standard labour charge is £89 plus parts if needed.
25. Is there a call-out fee?
For standard daytime work, I don’t charge a separate call-out fee. For out-of-hours emergencies, there might be a small charge to cover travel and time, but I’ll always tell you the total cost upfront.
26. Do you charge extra for late-night or weekend callouts?
Yes, emergency work outside regular hours is a bit more expensive due to availability and travel time. That said, I keep my rates fair and competitive — I don’t believe in overcharging people just because it’s late.
27. Can I get a quote before you come out?
Absolutely. I can usually give you a quote over the phone once I know your location, the type of door or lock, and what the issue is. In some cases, I might need to see the lock in person for an exact price, but I’ll always give you an estimate first.
28. Do you take card payments or cash only?
I accept cash, card, and contactless payments on-site. You’ll always get a receipt or invoice for your records.
29. Why do some locksmiths advertise very low prices like “from £39”?
Those offers can be misleading. Many of those companies quote a low starting price but then add big hidden charges once they arrive. I prefer to be honest and transparent from the start, so you always know what you’re paying for.
30. Can you provide invoices for business or insurance claims?
Yes, I provide full invoices and receipts for every job. If you’re making an insurance claim or need documentation for your records, I’ll make sure everything is clearly itemised.
31. Do you charge VAT?
No, I am a small one man business, as an independent locksmith, I currently don’t charge VAT — which helps keep my prices more affordable for customers.
32. Do you offer discounts for landlords or property managers?
Yes, I offer discounts for repeat work, landlords, and estate agents who use my services regularly. If you manage multiple properties, I’m happy to discuss a tailored rate.
33. What payment methods do you accept?
I accept all major credit and debit cards, as well as cash and contactless. You can choose whichever method is easiest for you.
Technical & Maintenance Questions
Locksmith FAQs Harrow
34. How do I know if my lock needs replacing?
If your key is hard to turn, the door doesn’t close properly, or the lock feels loose or worn, it’s probably time for a replacement. Locks naturally wear out over time, and I can inspect yours to see whether a repair or a new lock is the best option.
35. What’s the difference between rekeying and replacing a lock?
Rekeying changes the internal pins/levers inside your existing lock so that the old keys no longer work — it’s a great option for old antique locks. Replacing the lock means fitting a completely new one. I’ll always explain both options and help you choose what makes the most sense.
36. How can I maintain my locks to avoid faults?
Keep locks clean and free of dirt, and use a lubricant once or twice a year — not oil, as it can gum up the mechanism. Also, avoid slamming doors, as that can damage the latch or alignment.
37. What’s a Euro cylinder, mortice lock, or rim cylinder?
A Euro cylinder is the most common type of lock on uPVC doors. A mortice lock is fitted inside wooden doors and usually operated by a key from both sides. A rim cylinder (often used with a night latch) sits on the door surface and is what most people call a “Yale” lock. I work with all of them daily.
38. What are anti-snap locks, and should I upgrade to them?
Anti-snap locks are specially designed to stop burglars from breaking the cylinder — a common method of forced entry. If you have standard euro cylinders, upgrading to anti-snap locks is one of the most effective and affordable ways to boost your home’s security.
Security & Safety Questions
Locksmith FAQs Harrow
39. What are the most secure locks available for UK homes?
For uPVC and composite doors, I recommend 3-star British Standard euro cylinders, and for wooden doors, BS3621 mortice deadlocks. Both meet insurance standards and provide excellent protection against common break-in methods.
40. Are smart locks safe from hackers?
Good-quality smart locks from trusted brands are generally very secure when installed correctly and kept updated. I always advise using locks with strong encryption and two-factor authentication if available. I can help you choose a reliable system that balances convenience and security.
41. How can I make my home more secure overall?
Strong locks are a great start, but you can also add window locks, security chains, door viewers, and external lighting. If you’d like, I can assess your property and suggest a few simple upgrades to make your home much safer without spending a fortune.
42. Do you install key safes or lock boxes?
Yes, I can install key safes and lock boxes, which are great for landlords, carers, Airbnb hosts, or anyone who needs to share access securely. I always fit them in discreet but strong locations for maximum safety.
43. What’s the best lock for a rental or Airbnb property?
For short-term rentals, I usually recommend keypad or smart locks, since they allow you to change codes easily between guests. For long-term rentals, anti-snap cylinders with restricted key access provide better control and peace of mind.
Emergency Locksmith Questions
Locksmith FAQs Harrow
44. I’m locked out — what should I do right now?
Stay calm and give me a call. I provide 24/7 emergency locksmith service, and I’ll get to you as quickly as possible. Please don’t try to force the door or window — that can cause damage and make things more expensive to fix.
45. How long will it take for you to arrive in an emergency?
In most cases, I can be there within 20 to 30 minutes, depending on your exact location and traffic. Since I’m based in Harrow and cover all nearby areas, I can usually respond faster than big national call centres.
46. Can you help if my lock is jammed or the key won’t turn?
Yes, I deal with jammed and stiff locks every day. I can usually free or repair the mechanism without damaging the door, and if the lock is beyond repair, I’ll replace it for you on the spot.
47. Can you open doors if I lost all the keys?
Yes, that’s one of the most common jobs I do. I can open your door safely and then fit a new lock or rekey the existing one so you’ll have a fresh set of keys right away.
48. What if my door lock breaks in the middle of the night?
No problem — that’s exactly when my 24-hour emergency service comes in handy. Whether it’s late at night or early morning, I’ll come out, secure your property, and make sure you can lock up safely again.
Helpful & Educational Questions
Locksmith FAQs Harrow
49. What’s the difference between a locksmith and a handyman?
A handyman might handle general repairs, but a locksmith is specifically trained in locks, keys, and door security. I have the right tools and experience to open, repair, and fit locks properly without causing damage or affecting your home insurance.
50. Can I fix a lock myself, or should I call a locksmith?
You can try small maintenance tasks like cleaning or lubricating a lock, but for anything more serious, it’s best to call a professional. A poorly repaired lock can cause long-term problems or even compromise your security. I’ll always do the job right and make sure your door works smoothly again.
51. How do I spot a locksmith scam or rogue trader?
Be cautious of ads that say things like “Locksmith from £39” — those are often bait-and-switch scams. Always choose a locksmith with a local number, clear pricing, good reviews, and proper identification when they arrive. I’m proud to run an honest, independent service that’s based right here in Harrow.
52. What certifications should a locksmith have in the UK?
There’s no legal licensing requirement in the UK, but reputable locksmiths often have training, insurance, and experience to back up their work. I’ve been trained in non-destructive entry methods and work to British Standards wherever possible. As well as being a member of the Master Locksmith Association, I am also a fully Qualified Master Locksmith.
53. What are the signs of a failing lock mechanism?
If your key starts to stick, the handle feels loose, or the door needs extra force to close, your lock may be wearing out. These small issues usually get worse over time, so it’s best to call me early — I can repair or replace the lock before it becomes an emergency.